Cleaning up our existing documentation on support channels.
Before cleanup
In Q1, Aileen and Navin did one pass of cleanup for Email. At that time, they created 3 new articles, updated 6, deprecated 43, and recategorized 16.
| Segment | Description |
|---|---|
| Category: Email Channel | 33 articles across 4 folders |
| Category: Ticketing Channels | 34 articles across 7 folders |
| FAQ: Help widget | 13 articles related to Help Widget channel |
| FAQ: Social | 16 articles related to Facebook channel + 1 related to Twitter channel. |
| FAQ: Phone channel | 65 articles related to Freshcaller |
| FAQ: Email notifications | 16 articles related to automatic email notifications |
This is what our Email Channels category looked like before we started cleanup.
This is what our Ticketing Channels category looked like before we started cleanup.
Estimated result
Yet to be fully determined.
| Segment | Description |
|---|---|
| Category: Support Channels | X articles across 6-7 folders (Help Widget: 4) |
| FAQs | 111 articles deprecated |
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